Client Bill of Rights and Responsibilities

As a client, you have the right to:

• Choose your home care provider.
   
• Be treated with consideration, respect, and full recognition of your dignity and individuality, including privacy in treatment, personal care and respect for personal property.
   
• Receive a timely response from Interdependence Home Care regarding your request for home care services. To have access to the provider 24 hours a day, 7 days a week.
   
• Be informed in advance of the charges of services, including payment for care expected from third parties and any charges you will be expected to pay.
   
• Have family involved in decision making as appropriate concerning your care, treatment and services, when approved by you or your surrogate decision maker and when allowed by law.
   
• Receive appropriate and professional quality home care services without discrimination due to your race, color, religion, national origin, sex, age, disability, marital status, and sexual preference.
   
• Know the name and the qualification of all of the provider’s personnel who provide home care services to you.
   
• Privacy and confidentiality regarding the services that the provider provides and to review your clinical record upon request. A third party shall not be given a copy without authorization from you except as required by law and third party contracts.
   
• Participate in the development and periodic revision of the plan of care, and to be informed in advance of any changes to the plan. 
   
• Accept or refuse treatments to the extent permitted by law and to be informed of the consequences of such action.
   
• Be given reasonable notice regarding the termination of services or the anticipated transfer of your home care services to another provider.
   
• Formulate advance directives and be informed of the provider’s policy to honor them.
   
• Voice grievances and suggest changes in service, personnel or lack of respect for property without being subject to discrimination or reprisal.
   
• To voice complaints/grievances about treatment or care to the President by phone, in person or in writing. The provider address is: Interdependence Home Care, 780 W. Lake Lansing Rd Suite 400, East Lansing, MI. 48823 and the phone number is 517.332.1903.
   
• Be free from mental, verbal, sexual and physical abuse, neglect and exploitation by the home care provider.
   
• Be informed that care is evaluated through the provider’s quality assurance program.

As a client, you have the responsibilities to:

• Give accurate and complete health information concerning your past illnesses, allergies and other pertinent information about your health, plus any changes in address, and phone.
   
• Inform the provider when you will not be able to keep a home care visit.
   
• Participate in development and updating the plan of care.
   
• Request further information concerning anything you do not understand.
   
• Treat the staff with respect and consideration.
   
• Provide a safe home environment in which your care can be given.
   
• To inform the provider of any problems or dissatisfaction with services.

If you are looking for people who know how to help and will be there when you need it, you can count on us.

Maintaining the Safety, Security and Independence of elderly.

Interdependence Home Care maintaining the Safety, Security and independence of the elderly, disabled, or injured client.

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